Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with My Pure Herb. We aim to process and deliver your orders as quickly and smoothly as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

In some cases, order processing may take longer due to high order volume, product availability, payment verification, or other operational reasons.

2. Shipping and Delivery

Once your order has been processed and dispatched, delivery generally takes approximately 3–4 business days.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

While we make every effort to deliver your order within the estimated timeframe, delivery dates are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any free shipping offers will be subject to the terms and conditions mentioned on the website at the time of purchase.

4. Order Tracking

Once your order has been shipped, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication methods.

Please allow some time for the tracking information to become active after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

My Pure Herb will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable delivery information provided by the customer.

6. Delivery Issues

If your order is delayed, damaged, missing, or delivered incorrectly, please contact us as soon as possible. We will review the issue and work with the relevant delivery partner to assist you where applicable.

7. Contact Us

For any shipping-related questions, please contact us:

My Pure Herb
Email: info@mypureherb.com
Phone: +91 9996035549
WhatsApp: +91 9518237784