Return & Refund Policy

Last Updated: August 10, 2026

Thank you for shopping with My Pure Herb.

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed and processed.

Please review your order carefully before completing your purchase.

1. No Returns or Exchanges

For hygiene, safety, and quality reasons, we do not accept returns or exchanges on our products.

Once an order has been delivered, it cannot be returned or exchanged.

2. No Refunds

We do not offer refunds after an order has been successfully placed and processed.

Please ensure that you select the correct products and provide accurate order and delivery information before completing your purchase.

3. Damaged, Incorrect, or Missing Orders

If you receive a damaged product, an incorrect item, or an incomplete order, please contact us within 48 hours of delivery with your order number and clear photos or videos of the package and products.

We will review the issue and, where applicable, take appropriate action to resolve it.

Please note that submitting a request does not automatically guarantee a refund, return, or replacement.

4. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed or shipped, it cannot be cancelled, returned, or refunded.

5. Contact Us

If you have any questions regarding your order, please contact us:

My Pure Herb
Email: info@mypureherb.com
Phone: +91 9996035549
WhatsApp: +91 9518237784

Address: Shop No. 63-64, Alawalpur Chowk, New Car Market, Palwal, Haryana – 121102, India